DCRT | Submit a Complaint

File a Consumer Complaint

Submit a complaint against an e-commerce platform registered with MINICOM. You will receive a reference number to track your complaint.

DCRT Complaint Portal

Ministry of Trade and Industry — MINICOM

Your Information

Full Name

Email Address We will send updates to this email

Phone Number

Your Member ID on Platform Your account ID on the platform if known

Platform & Complaint Details

Platform Involved Select the platform you are filing against

Your Order ID (if applicable) Order ID as shown on the platform

Type of Complaint

Complaint Description 0/1000 characters

Please note: Filing a false complaint is an offense under Rwandan law. MINICOM will investigate all complaints and contact both parties. Your complaint will be automatically escalated if not resolved within 7 days.

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